Unconditionally refund accepted for wrong items
The refund request from our customers is acceptable unconditionally if customer service confirms the website sent you the wrong item.
1. pls make sure the products unused before you sending back and inform us the following information：
① Order No.
② Item No.
③ Item barcode No.
④ Photo of the products you sent back
⑤ Photo of the shipping label on the package sent to you
2. Website will confirm the information
3. After we have made sure that we sent you the wrong item, we will refund you the amount to your account which you can use for a new order or inform our financial staff to refund you back to your Paypal account or others if you like.